Professional Datacenter Support
Hardware Engineering Support
Datacentre Support Services can provide hardware support and can cover multiple service level agreements (SLA) to suit your needs, from 4hr SLA to next business day SLA.
As part of our datacentre support services, we provide technical support engineers to diagnose system faults and deploy our field engineers to replace faulty components and get your customers systems back up and running within their given SLA.
Hands And Eyes Support
Datacentre Support Services also provide field engineers to attend your customers remote site to give technical know-how for remote system upgrades or hardware upgrades and rack and stack.
We can carry out any onsite tasks that are required by the customer, when they are unable to physically have personnel on site to complete the upgrades.
Hardware T&M
Datacentre Support Services can provide Engineers and parts on a Time and Materials basis for clients who do not have a system under maintenance contract.
Datacenter Hardware Disposal/Decommissioning
Datacentre Support Services have extensive knowledge in decommissioning redundant Datacenter equipment with particular skills in decommissioning high end enterprise Tape Library systems from Datacenters.
We provide Risk Assessments and Methods Statements for all work carried out and the customer has the options of disposal, resell or recycle their redundant equipment using our vast network of partners.
Supported Vendors
Datacentre Support Services provide hardware support for all Tier 1 vendors and OEMs and with access to thousands of systems and components, we can provide the hardware and engineers to keep your systems up and running with minimal disruption. Vendors that we support include:
Vendor hardware systems we support include Tape, Disk, NAS, Server, San Connectivity and Optical Disk.
